Shipping policy
Shipping Policy
Rahiz Kitchen
At Rahiz Kitchen, we aim to deliver fresh, home-cooked meals and frozen items safely and on time. Please review our shipping policy carefully before placing your order.
Delivery Locations
We currently deliver:
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Fresh cooked food within Karachi only
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Frozen food items across Pakistan
Delivery Timelines
Fresh Cooked Food (Karachi Only)
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Estimated delivery time: 1 to 2 hours
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Meals are prepared fresh after your order is confirmed to ensure quality and hygiene.
Frozen Food Items
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Within Karachi: 1 to 2 hours
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Other cities in Pakistan: 3 to 4 working days via courier service
Delivery times may vary depending on traffic conditions, weather, or courier service operations.
Delivery Charges
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Delivery charges (if applicable) will be shown at checkout or confirmed via WhatsApp/phone before order confirmation.
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Charges may vary based on location and order size.
Order Confirmation & Processing
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Orders are confirmed via phone or WhatsApp before preparation or dispatch.
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Once an order is confirmed and prepared, it cannot be cancelled.
Failed or Delayed Deliveries
Rahiz Kitchen is not responsible for delivery delays caused by:
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Incorrect or incomplete address provided by the customer
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Customer unavailability at the time of delivery
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Traffic conditions, weather issues, or courier delays
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Third-party delivery service disruptions
In such cases, refunds or replacements will not be applicable.
Food Safety & Handling
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Fresh cooked food must be consumed soon after delivery.
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Frozen items should be stored immediately in a freezer upon receipt.
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Rahiz Kitchen is not responsible for quality issues caused by delayed acceptance or improper storage after delivery.
Contact Information
For delivery-related queries or support, please contact us:
Rahiz Kitchen
📞 +92 325 3592819
📧 rahizkitchen@gmail.com
📍 Block M, North Nazimabad, Karachi, Pakistan (74700)
🌐 www.rahizkitchen.com